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Questions about Sochi 2014 shop

Questions about official Sochi 2014 merchendise

Questions about Sochi 2014 mascots

Questions on sercurity and personal data

About «Sochi 2014»

Question: What company serves me, when I make purchases on online shop «Sochi 2014»?

Answer: When you make purchases on the online shop «Sochi 2014», you are served by LLC «Internet Kassa», cooperating with the Partner of «Sochi 2014» OJSC "Megaphone".

Question: What is the main business of LLC «Internet Kassa»?

Answer: LLC «Internet Kassa» specializes on creation, management and service of retail Internet shops.

Question: Whom can I contact concerning making a purchase?

Answer: If you have any questions regarding your order or on earlier made purchase, please, contact us by calling 8(800)444-2014 (within Russia calls are free). You also can order a call from one of our operators at any time convenient for you.

Question: Whom can I contact concerning ticketing?

Answer: To get information on this matter, please contact our "hot" line «Sochi 2014» by calling +7(800) 100 2014. This free multichannel phone line functions from 9:00 till 18:00 on the working days.

Question: Whom can I contact concerning the Voluntary program?

Answer: To get information on this matter, please contact our "hot" line «Sochi 2014» by calling +7(800) 100 2014. This free multichannel phone line functions from 9:00 till 18:00 on the working days.

Question: Where it is possible to familiarize with the online shop regulations?

Answer: you can familiarize with the working conditions of our online shop in the section "Client agreement".

Question: Does purchase on an online shop differ from a purchase in an ordinary shop?

Answer: Purchase in the official online shop «Sochi 2014» is faster, safer and more convenient. You can familiarize with the whole range of licensed products «Sochi 2014» and buy the original goods, having excluded the risk of getting fake product. Also, you do not need to go to the shop for selected items. Delivery will be made at any address that you will choose.

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Official «Sochi 2014» merchandise

Question: How do I check that goods purchased are official products of «Sochi 2014»?

Answer: It is possible to check authenticity of purchased goods with the protective hologram or mark in real time by using the special Internet portal accessible under the link from the official site of the Organizing committee «Sochi 2014» www.sochi2014.com.

Question: Why is it important to acquire officially licensed products of "Sochi 2014"?

Answer: Licensed Products of 2014 Games – are official souvenirs with symbols of "Sochi 2014", manufactured by licensees - organizations who have signed an agreement with the Organizing Committee "Sochi 2014" and received the right to manufacture and sell products with the symbol of 2014 Games. By buying a licensed product of "Sochi 2014", you will contribute not only to the preparation and carrying out of Russia's first Winter Games, but also support environmental and educational programs, projects to create barrier-free environment, sports facilities, to involve young people in sport and dozens of other initiatives being implemented in preparation for the Games.

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«Sochi 2014» mascots

Question: How were mascots chosen for the Games in Sochi 2014?

Answer: For the first time in the history of the Olympic movement a nationwide contest of ideas for mascots for the Olympic and Paralympics Games 2014 in Sochi took place. It was held from September 1 to December 5, 2010. Everyone could take part in the competition. As a result more than 24 000 drawings were received. The best ideas were selected by the expert jury of the contest, finalized by professional designers and submitted for popular vote on February 26, 2011 in Live on "Channel 1". More than 1.4 million people voted. According to the results mascots for the Olympic Games are Sochi are White Bear, Bunny and Leopard. Mascots for the Paralympic Games 2014 in Sochi have been selected by Paralympic champions. They were Ray and Snowflake.

Question: Where can I learn more about the mascots "Sochi 2014"?

Answer: To familiarize with mascots "Sochi 2014", and get detailed information, please visit mascot "Sochi 2014» website http://mascot.sochi2014.com/ or their personal pages on social networks www.vkontakte.ru, www.facebook.com, www.twitter.com.

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Security and personal information

Question: Is it safe to shop online?

Answer: In partnership with "Sochi 2014", OJSC Sberbank has taken all necessary measures to ensure the security of payments in our online store. To protect the transmitted data, we use technology SSL (Secure Sockets Layer).

Question: How will my personal information be protected?

Answer: Ensuring the security of the personal data of our customers is our main goal. You can read more about our policy, security of personal customer data in the "Privacy Policy" section.

Question: What are cookies?

Answer: Cookies are small text files created by web-site store. They are used to store information about your preferences when using the online-shop (for example - the preferred language, a way of displaying information, etc.). These files do not contain any personal information about the client. If you want to prohibit their use by online store, simply change the appropriate settings on your browser.

Question: What is phishing?

Answer: Phishing is an ILLEGAL method of accessing personal information of users by creating fake Web sites or e-mail communications. Please note that the online-shop "Sochi 2014" never asks for personal data of customers by email. If you received a suspicious email requesting your personal data on behalf of the "Sochi 2014" shop, please forward this letter to complaints@shop.sochi2014.com for appropriate action.

Question: How do I stop emails from the Internet shop "Sochi 2014"?

Answer: If you do not want to receive messages from the Internet-shop "Sochi 2014" to your email, use the "unsubscribe" link. This link can be found at the end of any of the messages received from the online-shop "Sochi 2014".

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